Frequently Asked Questions
Everything you need to know about your Animal Station shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size to choose?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between slim, regular, and oversized styles.
Are your materials ethically sourced?
Yes, at Animal Station Ltd, we prioritize sustainability. We work exclusively with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics wherever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery's progress.